EPF office at 9.45am

I was having some problems with EPF where rightful two months contributions amount was not debited to my account accordingly. The issue when unresolved for one year. Calls after calls that went on for few months to the EPF customer service do not seems to solve my problem nor there was any accurate update on the status of my complaint. Hence I decided to drop in to EPF headquarters at Jalan Raja Chulan. As usual, after being directed from point A to point F in 45minutes, I ended up with the right department. I stepped in the office, and this was what I saw.
It astound me! The office was almost empty. I can't help it but to take these two pictures!

It was almost 10am, on a mid-weekday and there was not even any public holidays in that week! I waited for someone to attend to me and there was, after another a 10minutes wait. I explained my dilemma to this person, and she went off to do some checking on her PC. Another 10minutes's wait, she came back and told me that she can't resolve my problem and ask me to call back!! I told her that I have called numerous times and it has been a year already, and I'll like to know what are the next action to be taken and who is in charge of these problems. What she told me next, I really felt like I want strangle that person. She told me she was new!!! She has the guts to tell me she was new but not to try asking for help from her colleagues!! Helooo, I am sure Alexander Graham Bell invented telephone a century ago. I think that was not really a good excuse to say, "I am new and now please bugger off" because I think she's running away from responsibility.

Anyway... my conclusive point upon his horrendous experience was... now I know why EPF is paying a freaking low 5.8% dividends for year 2007 !!! Mind you, LTAT is paying 16% dividend for the same period. That's way more doubled of what EPF is paying! A bunch of people in EPF should just get fired and put the LTAT guys at EPF. Honestly, we're talking about our retirement funds!