ChipsAway, what a con job!

If your car windscreen is chipped or cracked, dont go to CHIPSAWAY. Why? read on.

Last October 2007, I had a star-like crack with 5-6 crevices on my windscreen due to a rock falling off from the lorry and hitting it on my windscreen. I called up the boss of ChipsAway in PJ. Although the shop was closed, I feel fortunate that the boss said he will repair the crack by himself. Impressed, I went to the shop and have it repaired. I went back to office as a happy man.

An hour later, something happened. The initial 1.5inches star-like crack now turned out to be 14inches long appearing from the 2 crevices just an hour after the ChipsAway repaired it. Not being satisfied, I called up the boss of ChipsAway and told him what happened. He said there is nothing much he could do. I don't buy that stupid excuse. I know he could have fixed this mess up if he wants to. If he had done his job properly (and professionally), this crack wouldn't happen. Just ask any vendors in this industry and they will tell you that.

Before deciding on ChipsAway, I gave at least two prominent windscreen repair vendors a call prior to inquire their availability and fees. I decided to go with ChipsAway since the boss said he will be getting his hands dirty to fix this crack up. The price of these prominent windscreen vendors charges more or less the same as what ChipsAway charges (RM150). One of them even go to your workplace/home to fix the windscreen.

Wanting to get this crack fixed, I called up these two vendors to seek solution to my car windscreen problem, and they basically advised me to go back to ChipsAway. I tried, but the boss of ChipsAway didn't budge. I wrote and send my letter (and fax another copy too) to ChipsAway on my dissatisfaction but to my surprise, there was no reply. The boss has given me an impression that he was a professional in his trade. I was wrong.

I'll like to warn anyone who has cracked car windscreen, please do not go to ChipsAway. Why?
1) poor and shoddy workmanship,
2) no warranty on repaired car windscreen (the other two has lifetime warranty)
3) misleading marketing gimmick (ChipsAway claims to be the first to do windscreen repair which means they are experience hands to fix these cracks)

I've wasted money on ChipsAway and I hope non of you will be in my position. I went to one of the other two car windscreen repair. They came to my office and did a good and satisfied job and I have no qualms in recommending them to you. Do drop in your comment here in this topic if you like to know the other two windscreen repair vendors contacts.

Cheers.

* I am a genuine customer who just got conned. I am not affiliated or related to any of these windscreen industry/business. I don't run any competing business with ChipsAway nor i personally know the boss or/and this company prior to my visit. I am just dissatisfied with this sort of crap which I was at the receiving end and wanting others to be aware of this guy's 'professional' trade.

This is where the scum is located:
Chips Away Auto Refinishes (M) Sdn Bhd
Chips Away (M) Sdn Bhd
Chips Away (Malaysia) Sdn Bhd
Lot 1A Jalan 19/1
46300 Petaling Jaya
Malaysia
Contact: Felix Lim
Tel: +603 7957 1618
Fax: +603 8945 6908