TM 1800-882-882

That's TM customer service line which I made some inquiries about their long distance RingRing card. My experiences with them was horrible. There was a lot of misinformation and the usual trait when dealing with TM was that you have to be real patience with them. Here's why:

Call-1

Me: Hello, may I ask if I can use RingRing card from Switzerland and call back to Malaysia?
TM: Hi, may I get your name please?
Me: Rajasamy
TM: Can I get your full name?
Me: ???? Rajasamy a/l Gopalingam
TM: May I help you?
(bloodyhell, ask my name but didn't introduce yourself and then he goes on asking what was my inquiry was about. wtf, i just said it out loud and he's asking me again)
Me: May I ask if I can use RingRing card from Switzerland and call back to Malaysia?
TM: Can I put you on hold?
(before I could say yes, I was put on hold)
Me: .......
(usually when you are put on hold, there's something to listen to whether they are just plain classical music, radio channels or just advertisements BUT with TM, it was all silence and I can hear my thoughts out loud)
Me: ......
(still waiting after 3minutes being put on hold)
TM: Hi Sir, sorry to keep you waiting. Yes, you can use RingRing Card to call from Switzerland to Malaysia.
Me: Can you give me the Direct Access code?
TM: Can I put you on hold?
(for the 2nd time, before I could say yes, I was put on hold again.. and there goes the silence wait again)
Me: .......
(still waiting after 3minutes being put on hold)
TM: Hi Sir, sorry to keep you waiting. The Direct Access code to call is 0088106xx.
Me: May I know which telco operator for this and how much are the calling rates?
TM: Can I put you on hold?
(again before I could say yes, I was put on hold)
Me: .......
(after waiting after 5minutes being put on hold, I decided to end the call)

Total time call? 13minutes just for 2 questions with another unanswered. Since I could not get the calling rates, I decided to call again the following day.

Call-2

Me: Hello, may I ask what are the call rates when I use RingRing card from Switzerland and call back to Malaysia?
TM: Hi, may I get your name please?
Me: Rajasamy
TM: May I help you?
(wtf, there goes again. No introduction and I have to repeat myself again)
Me: Can I get your name again?
TM: This is Ms Dana
Me: This is my second time calling, I hope you don't put me on hold for very long. May I ask what are the call rates when I use RingRing card from Switzerland and call back to Malaysia?
TM: Can I get your full name?
Me: ???? Rajasamy a/l Gopalingam
( does it matter if my name is Rajasamy or Rajasamy a/l Gopalingam?)
TM: Can I put you on hold?
(as usual, before I could say yes, I was put on hold again.. and there goes the silence wait again)
Me: ......
(still waiting after 3minutes being put on hold)
TM: Hi Sir, sorry to keep you waiting. You can't make any calls using RingRing card in Switzerland.
Me: ?????
Me: I just called yesterday, and there was a guy from your customer service said that I could. He even provided me the Direct Access code.
TM: Can I put you on hold while I check with my colleague again?
(for countless times, before I could say yes, I was put on hold again.. and there goes the silence wait again)
Me: ......
(still waiting after 2minutes being put on hold)
TM: Sorry to put you on hold. My colleague has confirmed that RingRing card service is unavailable in Switzerland.
Me: Oh well.. sigh. Thanks.
TM: Is there anything else I could help you?
Me: ...... No. Thanks.
TM: Bye.
Me: Bye.

This time the call duration was lesser, approx 8minutes. Still there are a lot of improvements needed. Honestly, TM is trying toooooo hard to be professional. In the end, they're akin to leopards can never change its spots. Old habits die hard. Or maybe, they've not heard of ultilizing Google search engines for the loads of information kept at their disposal. Obviously, the current system setup doesn't cut it out. Kinda shame that a big conglomerate such as TM failed to even serve and deliver basic information such as this.

Try Maxis or DiGi customer service, and repeat the above inquires and you'll know what I mean. I did. It just took me less than 2minutes to get the information ;)